LMS | OSHA Training: FAQ

WHAT ARE THE OSHA COURSE COMPLETION REQUIREMENTS?

Once a course is purchased and assigned to an individual, they must complete the following required steps:

1. Verify mailing address – must be a valid US address.
2. Take the course and pass the exam.
3. Fill out and submit the survey.

HOW LONG WILL IT TAKE TO RECEIVE MY OSHA CARD?

Plan on receiving your card in 4-6 weeks from the date of completion.  The cards are produced by OSHA upon verification of completion and sent via standard mail.

WHAT IF I CHANGE ADDRESSES BEFORE I RECEIVE MY CARD?

If you move to a different address, or if you had your work address as the verified address and you change jobs, it is your responsibility to update your mailing address as soon as possible.  To change your mailing address for your OSHA card, call HSI at 800-447-3177; select #1, then #2 when prompted by the system. 

IS THERE A TIME LIMIT FOR MY TRAINING?

Once the course is launched, a user has 180 days to complete the training course.

If a user is unable to complete the training in that time, they may submit a request for a course extension.  An OSHA Certified Instructor will review the extension request and if there is sufficient reason, they can grant an extension – typically 1-3 days – to allow the user to complete the training requirements.  If the extension request is denied, the user must repurchase the course and begin again.

Per OSHA Training, the student can only train for 7.5 hours per 24-hour period. The daily timer resets at midnight Central time.

I FAILED MY EXAM - CAN I TAKE IT AGAIN?

Per OSHA regulations, if an individual fails an exam 3 times, they must take the course, in its entirety, again.

If a student fails a lesson three times or lets their course expire, they are presented a onetime use Course Reset button. Selecting this button will reset your course and allow you to start over from the beginning.

If you fail three times again or allow your course to expire again, you will need to purchase another course.

I DIDN’T RECEIVE MY CARD. CAN YOU SEND IT TO ME AGAIN?

If you have not received your OSHA training card, the first step is to verify your mailing address via a phone call into HSI.  A replacement card can be sent IF:

• It has been 45 days or more since the shipment date of the original card.
• A $50 replacement card fee has been paid. This covers the OSHA fees and includes expedited shipping, including a tracking number.
• You have not received another replacement card in the last 5 years.

I LOST MY OSHA CARD. HOW DO I GET A REPLACEMENT?

To request a replacement card, complete the following:

• Call HSI and verify your mailing address.
• Verify you have not received another replacement card in the previous 5 years.
• Pay the $50 replacement card fee.